Manual for location teams
Keep the place accurate while event organizers manage their own dates.
Location profiles help visitors understand where an event takes place and what kind of place they are opening on the map. The profile belongs to the verified location team, not automatically to every organizer who uses it. This manual explains how to avoid duplicates, maintain public details and work with event teams without sharing excessive permissions.
Search before creating a location
Search Profiles and the discovery map using the official name, common spelling and city. The same place may already exist because it was linked to an earlier event or imported as a discovery location. Creating a second profile splits future events and confuses visitors. If the existing entry represents your place, use the claim process or contact support with evidence instead of adding a near-identical record.
What to do
- Search the official name, former name and common spelling.
- Compare address, map pin and linked events before claiming.
- Report a duplicate rather than editing an unrelated location.
Claim or create the profile with verifiable details
A claim establishes who may change the public location profile. Use contact information tied to the business and explain how the team can be verified. When no suitable location exists, create it with the real public name, category, city and country. Approval or review may be required before the page becomes a trusted public identity.
What to do
- Use a business-controlled account and monitored email address.
- Provide enough evidence for the platform to verify representation.
- Invite only current staff who need profile or event-related access.
Place the entrance accurately on the map
The map pin should help a visitor reach the actual entrance, not the centre of the postcode or a nearby road. Check it at street level and compare the address shown publicly. If arrivals use a different door for events, explain that in the event's practical information while keeping the location profile accurate for normal visits. Never publish private staff entrances or security-sensitive access routes.
What to do
- Open the map from a phone and follow the route to the guest entrance.
- Correct city, address and coordinates together when one is wrong.
- Put temporary event access instructions on the event, not in permanent venue data.
Write useful public information in every language
Describe what the location is, where it is and what visitors should know before arriving. Add opening information, imagery and official links only when they are current. Translate explanatory text into English, Greek, German and Russian, but keep brand names and exact addresses stable. Do not promise opening hours or facilities that apply only to one private event.
What to do
- Review the name, description, category, hours and contact links.
- Check that translations say the same thing without copying obvious errors.
- Remove outdated seasonal information as soon as it stops applying.
Understand how events link to the venue
An organizer can select the location for an event, and visitors can then move between the event and venue profile. This connection does not let the organizer rewrite the location page, and the venue team does not automatically gain access to ticket revenue or customer orders. Agree outside the platform who supplies event-specific arrival, accessibility and final-entry information, then place each detail in the area owned by that team.
What to do
- Review linked events for a correct name, date and use of the place.
- Ask the organizer to correct event content that belongs to the event page.
- Use venue permissions only for persistent location information.
Maintain access, corrections and event history
Review team access when managers, agencies or seasonal staff change. A closed or renamed venue should be updated carefully so that legitimate past event history remains understandable. Use support for ownership disputes, duplicates or a location that was added without authorization. Do not delete factual history simply because the current brand has changed; distinguish the current public profile from past event records.
What to do
- Remove former staff and review active account sessions.
- Document a rename or closure before requesting a structural change.
- Keep public contact routes monitored while upcoming linked events remain active.
Location profile checklist
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Manual for location teams
Common location questions
An event uses our venue without giving us profile access. Is that an error?
Not by itself. Organizers can link an event to a venue without receiving or granting ownership of the location profile. Report the event when the place or date is false, and use the claim route when you need verified control of the location page.
The map pin is wrong on an upcoming event. Where should it be fixed?
Correct persistent venue coordinates through the location workspace. Ask the organizer to update temporary entrance instructions on the event page. If you lack access, open a support case with the exact public URL and correct location.
Can a venue team see ticket buyers for every linked event?
No. A venue link alone does not grant access to orders or guest data. The organizer assigns the specific operational role needed for an event, such as an entrance station, and that access should end when it is no longer required.