Pricing and inventory manual
Build ticket offers that guests can understand before they pay.
Ticket configuration controls what is sold, when it is available and how much a guest pays. Changes can also affect capacity and reporting. This manual explains a safe setup order for ticket types, price phases and promo codes, including the checks to complete before sharing a public sales link.
Start with real operating capacity
Set the total number of saleable places from the approved event plan. Keep tickets, table seats, guest-list places and operational reserves visible as separate quantities so the same physical capacity is not promised twice.
What to do
- Confirm the approved venue capacity.
- Reserve space for tables, guest list and operations.
- Document who may change inventory after publication.
Create clear ticket types
Give each ticket a name that explains the offer and add the practical conditions a buyer needs. Set price, currency, capacity and maximum quantity per order deliberately. Different entry rights should use different ticket types.
What to do
- Name the admission level in plain language.
- Set capacity and per-order maximum.
- Check age, entry and package wording.
Schedule sales and price phases
Use start and end times that match the event timezone and communications plan. A later phase should begin only after the earlier rule is clear. Check that no unintended gap or overlap leaves guests with the wrong price.
What to do
- Enter every phase in chronological order.
- Compare times with Europe/Nicosia and the event page.
- Preview which option is active at each boundary.
Configure a promo code
Entriza supports fixed-value and percentage discounts. Choose eligible ticket types, a valid period, total use limit and per-buyer limit. A fixed discount must use the event currency, while a percentage must remain within the intended commercial limit.
What to do
- Use a code that is easy to type but not accidental.
- Select only the intended ticket types.
- Set start, end and both usage limits.
Test the complete customer total
Test without a code, with a valid code and with an invalid or expired code. Check the resulting quantity, discount and final total. Do not publish a code based only on the organizer form showing that it was saved.
What to do
- Run a normal checkout preview.
- Test valid and rejected code cases.
- Verify currency and final amount before promotion.
Monitor sales without rewriting history
After publication, pause sales when inventory or operations need review. Avoid changing the meaning of a ticket already purchased. If a material customer-facing condition changes, update the event and communicate through the relevant notification and support process.
What to do
- Watch sold and remaining quantities.
- Pause sales before investigating a discrepancy.
- Record the reason for material pricing or inventory changes.
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Pricing and inventory manual
Common pricing questions
Why is a promo code rejected?
Check its spelling, active period, eligible ticket types, total use limit and per-buyer limit. The selected ticket or current time may fall outside the code rules.
Can I change the meaning of a ticket after sales start?
Avoid changing purchased rights. Create a new offer for a genuinely different product and communicate any material change to affected buyers.
Why is a later price phase not visible?
Review its start time, the event timezone, remaining inventory and whether another phase still applies. Test the exact boundary before advertising it.