Event change manual
Update the operational state first, then give affected guests one clear source of truth.
A change to sales, date, venue or cancellation status affects buyers, saved-event users and the entrance team. Entriza provides controlled event operations and material-change notifications. This manual explains how to choose the right action, update complete details and coordinate customer cases without relying on a social post alone.
Choose the correct operation
Pause sales for a temporary inventory or operational review. Mark sold out when saleable inventory is exhausted. Reschedule when the event will continue at a new time. Cancel only when the event will not proceed under the current booking.
What to do
- Confirm the decision with the responsible owner.
- Record the reason and effective time.
- Choose the narrowest accurate operation.
Stop new sales when facts are uncertain
If capacity, venue or timing is unresolved, pause sales before changing public wording. This protects new buyers while the team confirms facts. Resume only after inventory and customer information are correct.
What to do
- Pause sales before investigation.
- Reconcile inventory and affected orders.
- Resume only with confirmed public details.
Enter complete rescheduling details
For a reschedule, update the new start and end times and any related venue or city information. Check all four languages and the map. A date change without matching practical details creates avoidable support cases.
What to do
- Enter the confirmed new schedule.
- Review venue, route and customer wording.
- Preview every supported language.
Handle cancellation deliberately
Confirm that cancellation is final before using the destructive event action. Update the customer-facing explanation and assign owners for refund decisions, support and external communication. The event page remains the current reference.
What to do
- Use the confirmation step carefully.
- Publish a concise factual explanation.
- Assign refund and support ownership.
Review notifications and buyer impact
Material changes create notices for relevant users. Buyers may also require immediate transaction communication and structured refund handling. Check that action links lead to the current event or dashboard area.
What to do
- Verify the event page after the operation.
- Review affected orders and saved-event users.
- Answer one structured case per customer issue.
Update the event-day plan
Brief venue, scanner, guest-list, table and reward teams. Revoke temporary access when the event will not operate, or retest devices and roles for a new date. Keep internal instructions aligned with the public event state.
What to do
- Send the confirmed state to team leads.
- Update shift and station plans.
- Close obsolete access and temporary links.
Before confirming a material change
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Event change manual
Common event-change questions
Should I pause sales or mark the event sold out?
Pause when the situation is temporary or under review. Mark sold out when the intended saleable inventory is genuinely exhausted.
Is a social post enough for a reschedule?
No. Update the Entriza event state and details so buyers and saved-event users receive the correct current information and action path.
Does cancellation automatically settle every refund?
Cancellation starts the relevant customer and refund workflows, but individual order review and payment processing still have their own states.